Return & Refund Policy

Thank you for shopping with WonkyBuddy. We want you to love your new companion. If for any reason you’re not satisfied, we’re here to help.

Warranty

All WonkyBuddy products come with a 14-day satisfaction guarantee. If you’re not happy with your purchase, you may request a refund or exchange, provided the product is returned in good condition and has not been intentionally damaged.

Return & Exchange Policy

• Return Window: You have 14 days from the date of delivery to request a return or exchange.

• Condition: Items must be unused, in the same condition you received them, with tags attached and in the original packaging.

• Proof of Purchase: Please include your digital receipt or proof of purchase.

To initiate a return, fill out the return form. Our team will provide return instructions.
⚠️ Please note: Customers are responsible for providing a prepaid return shipping label. Returns sent without prior approval may not be accepted.

Exchanges

To exchange an item, simply return the original product and place a new order for your preferred item. This ensures the fastest processing and inventory availability.

Damages & Incorrect Orders

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately at wonkyworks66@gmail.com so we can resolve the issue quickly.

International Returns

• International customers must contact us before returning any items.

• Customs fees, duties, and international shipping charges are the responsibility of the customer.

EU Customers

In compliance with EU consumer protection laws, EU customers have a 14-day cooling-off period to return items, no questions asked, as long as the products are in their original condition. Please fill out the return form in the FAQs page to initiate your return request.

Refunds

• Once your return is received and inspected, we will notify you of approval or rejection.

• Approved refunds will be processed back to your original payment method within 10 business days.

• Please allow additional time for your bank or card issuer to post the refund. If you have not received your refund after 15 business days, contact us at wonkyworks66@gmail.com

Fees & Exclusions

• Restocking Fee: A handling fee may apply to certain returns.

• Shipping Costs: Shipping and handling fees are non-refundable.

• Used or damaged products may not be eligible for a refund.

Dispute Resolution

If you have any concerns or disputes regarding a return or refund, please contact us directly at wonkyworks66@gmail.com and we’ll work with you to find a fair resolution.

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