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📌 Important Notice: Please double-check that your phone number, email, and shipping address (including unit/apartment number) are correct at checkout. Any order preferences or changes must be added in the checkout notes or emailed to support@wonkydiyshop.com within 2 hours of placing your order.

✉️ You’ll receive an order confirmation email after checkout. If you don’t see it, please check your Spam or Promotions folder.
🚚 We currently ship to the U.S., Canada, and the U.K.

FAQs

❓ What is included in a Lucky Scoop? +

Each Lucky Scoop contains a carefully curated mix of cute and cozy items from our shop. Items may include accessories, mini figures, hair items, stationery, lifestyle goods, and other adorable surprises based on your selected theme.

🔄 Can I choose the items in my Lucky Scoop? +

Lucky Scoops are mystery surprise products, so items are randomly selected. We do not accept specific item requests, but each scoop is filled with cute, high-quality pieces chosen with love! 💖

🎥 If I buy a packing video, when will it be posted? +

If you purchased the Packing Video Add-On, your video is usually posted 10–20 days after your order. Because filming takes extra time, videos are always posted after your package has shipped. Thank you for your patience! 🙏

📦 When will my Lucky Scoop be shipped? +

 Shipping Timeline

📦 Without packing video: Your Lucky Scoop typically ships within 5 business days.

🎥 With packing video: Your Lucky Scoop typically ships within 10 business days.

During busy seasons, processing times may be slightly longer, but we always do our best to ship as quickly as possible while maintaining the quality and care that goes into every order ✨

🚚 How long does shipping take? +

Under normal customs clearance, most packages arrive within 1 or 2 weeks, with most delivered around 10 days. Shipping may be faster to major regions and slightly slower for remote locations.

🧾 How can I track my order? +

Once your order ships, you will automatically receive a tracking email with your tracking number and link. If you don’t see it, please check your spam or promotions folder.

⚠️ Always verify that emails are truly from us before clicking any links.

📨 Why didn’t I receive my order confirmation email? +

Please make sure your email address was entered correctly and your inbox is not full. Also check your spam folder in case the email was filtered there.

If everything looks correct and you still didn’t receive anything, feel free to contact us via the support page!

💳 Why is my payment failing? +

Most payment issues are resolved by using the Chrome browser or trying a different credit/debit card. PayPal checkout often works more smoothly and conveniently.

Please ensure your card type is compatible with our payment processor. If issues continue, trying another card typically resolves the problem.

Please protect your financial information and avoid clicking links from unknown sources.

🎁 Will I receive duplicates? +

We try our best to avoid duplicates within one scoop. While duplicates may occur across multiple orders, we do our best to keep each scoop fresh and varied.

🌟 Do you accept returns or exchanges? +

Because Lucky Scoops are mystery items and contents cannot be resold after opening, we cannot offer returns or exchanges. If your item arrives damaged, please contact us — we’re always happy to help! 💛

📦 Can I order more than one Lucky Scoop? +

Yes! Each scoop is packed separately and includes its own unique mix of items. Ordering multiple scoops gives you more variety and even more fun surprises! ✨

🎉 Do you restock Lucky Scoops? +

Yes! The items included in Lucky Scoops are refreshed regularly, so returning customers can always enjoy new surprises each time.