FAQs

Each Lucky Scoop contains a carefully curated mix of cute and cozy items from our shop. Items may include accessories, mini figures, hair items, stationery, lifestyle goods, and other adorable surprises based on your selected theme.

Select your favourite character and budget level, and we’ll curate a fun mix of stationery, accessories, mini figures, beauty items, lifestyle goodies, and other kawaii surprises. Item quantity and value increase with higher budget options. Specific items, styles, and colours vary based on availability, making every box unique ✨

Choose one character collection or a mixed-character assortment, then select how many Pop Beans you would like. The more you order, the more you save. Figures are selected based on your chosen option and current availability, so styles, colours, and series may vary ✨

AI companion toys are interactive electronic products and may require Wi-Fi, a mobile hotspot, an app, or account setup to access certain features. Please review the individual product page for more details before ordering.

Kawaii Surprise Boxes allow you to choose a character and budget level. Pop Beans allow you to choose one character collection or mixed characters, along with your preferred quantity. Individual items and figure styles are selected based on availability and cannot be guaranteed. Lucky Scoops remain completely surprise-based.

Packing videos are available for eligible surprise-box orders when the Packing Video Add-On is purchased. Videos are usually posted within two to four weeks and may be uploaded after your package has already shipped. Purchasing a packing video may also increase the order-processing time.

Shipping Timeline

📦 Processing times may vary depending on the product and whether a packing video was purchased. Please check the individual product page for the most accurate processing time. Once your order ships, you will receive a confirmation email with tracking information. Without packing video: Your Lucky Scoop typically ships within 5 to 12 business days.

🎥 With packing video: Your Lucky Scoop typically ships within 10 to 25 business days.

During busy seasons, processing times may be slightly longer, but we always do our best to ship as quickly as possible while maintaining the quality and care that goes into every order ✨

Please note that delivery estimates apply after your order has shipped. Under normal customs clearance, most packages arrive within 1 or 2 weeks, with most delivered around 10 business days. Shipping may be faster to major regions and slightly slower for remote locations.

You will receive a shipping confirmation email with your tracking number once your order has been dispatched. Tracking may take a few business days to update after the carrier receives the package.

Please check your Spam, Junk, or Promotions folder. Also confirm that the email address entered during checkout is correct. If you still cannot find the confirmation, contact us with your full name and order details.

Please double-check your email, phone number, shipping address, character selection, and other preferences before completing checkout. Changes must be requested by emailing support@wonkydiyshop.com within two hours of placing the order. We cannot guarantee changes once processing has started.

Please include any applicable preferences in the checkout notes before placing your order. We will follow reasonable requests as closely as possible, but specific items, colours, and styles cannot be guaranteed because availability changes regularly.

Confirm that your billing address and card information are correct, then try again or use another available payment method. You may also need to contact your bank or card provider. If the issue continues, please contact us with a screenshot of the error message, but do not send any complete card information.

We do our best to avoid duplicates within the same order. However, duplicates may occasionally occur depending on your selected character, quantity, and current availability. Choosing mixed characters generally provides the most variety.

Lucky Scoops, Kawaii Surprise Boxes, and randomly selected Pop Beans are final sale because they are personalized or surprise-based products. If your order arrives damaged, defective, or incorrect, please contact us with clear photos within 7 days of delivery so we can review the issue and help. 💛

Yes. You can order multiple Lucky Scoops, Kawaii Surprise Boxes, or Pop Beans sets. Each product will be prepared according to the character, budget, quantity, and other options selected for that item. ✨

Restocks vary by product, character, and collection. Some items are limited and may not return once sold out. Available characters and styles will always be shown on the product page.

Installment eligibility depends on the order total, selected currency, customer eligibility, and payment-provider requirements. If installments are unavailable, you can still select “Pay now” and complete the purchase using an available payment method. ✨